Deleting your account and data

You can delete your Coachably account yourself, at any time, without contacting us and without giving a reason. Deletion is permanent.

In the app

1. Sign in to Coachably (Android, iOS or the browser).
2. Open the Profile tab.
3. Under Account settings, choose Delete account.
4. Confirm by typing your account's email address, then press Delete permanently.

Your account and its data are erased immediately — there is no grace period and no way to restore them.

Without the app

If you no longer have access to the app, email support@coachably.app from the address registered to the account, with the subject "Delete my account". We verify identity from the sending address and complete the request within 30 days.

What we delete

If you are a coach, we delete:

• your account and sign-in credentials,
• profile data (name, email, photo, business details),
• your organisation and its settings,
• plan and workout templates,
• your clients' payment history and billing records,
• messages, invitations and intake questionnaires,
• your Coachably subscription.

If you are a client, we delete:

• your account and sign-in credentials,
• profile data, including your goals, diet and health notes,
• training history, results, personal records and measurements,
• your messages with your coach.

What we do not delete

• Your clients' accounts. When a coach deletes their account, their clients keep their own accounts and training history — they simply lose the link to the departing coach. That data belongs to them, not to you.
• Accounting records. Invoices and data required by tax law are kept for 5 years from the end of the financial year (Polish Accounting Act, art. 74) and cannot be deleted on request.
• Technical logs and crash reports — up to 12 months, no longer linked to your account.
• Support correspondence — up to 24 months after the last contact.

Store subscriptions

If you subscribed through the App Store or Google Play, the store owns that subscription — deleting your account here does not cancel it. Cancel it separately: on iOS in Settings › Apple Account › Subscriptions, on Android in the Play Store › Payments & subscriptions.

Questions

Our Privacy Policy describes data processing in full. If anything is unclear, write to support@coachably.app.